FAQs
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take? A: Most orders ship within 1-2 business days and arrive within 3-7 business days depending on your location.
Q: Do you offer free shipping? A: Yes! We offer free standard shipping on orders over $75 within the continental United States.
Q: Do you ship internationally? A: Currently, we ship within the United States only. International shipping options are coming soon.
Q: Can I track my order? A: Absolutely! You'll receive a tracking number via email once your order ships, allowing you to monitor its progress.
Q: What if my item arrives damaged? A: We carefully package all items, but if something arrives damaged, contact us within 48 hours with photos for a quick replacement.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery for unused items in original packaging with a full refund.
Q: How do I return an item? A: Contact our customer service team to initiate a return and receive a prepaid return label.
Q: Do you offer exchanges? A: Yes! We're happy to exchange items for different sizes, colors, or similar products within 30 days.
Q: Who pays for return shipping? A: We provide free return shipping for defective items or our errors. Customer preference returns have a $5.99 return fee.
Product Information
Q: Are your kitchen tools dishwasher safe? A: Most of our products are dishwasher safe! Check individual product descriptions for specific care instructions.
Q: Do you offer product warranties? A: Yes, many of our products come with manufacturer warranties. Details are provided with each item.
Q: Can I see products in person before buying? A: We're an online-only store, but we offer detailed photos, descriptions, and customer reviews to help you decide.
Orders & Payment
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for secure checkout.
Q: Can I modify or cancel my order? A: Contact us immediately after placing your order. We'll do our best to modify orders before they ship.
Q: Do you offer bulk or wholesale pricing? A: Yes! Contact us for special pricing on large orders or if you're interested in wholesale opportunities.
Customer Support
Q: How can I contact customer service? A: Email us at hidearkitchen@gmail.com or use our contact form. We respond within 24 hours during business days.
Q: Do you have a physical store location? A: We're an online retailer focused on bringing you the best kitchen tools and accessories directly to your door.
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